Quality Assurance Analyst

💻 About the Role

We’re looking for a talented QA analyst to join our growing NYC based app design & development agency. You’ll work with our product and engineering team to test common workflows, create tickets, and improve QA processes. This is a hybrid role that will require you to be in office 3 days a week.

You’ll be a key part of the team to identify issues using both expected and unexpected user behaviors as well as conducting exploratory testing and reviewing predefined test cases.

🦖 Responsibilities

• Work closely with Product, Dev and Design to confirm acceptance criteria/requirements and establish clear pass/fail criteria
• Gain an in-depth understanding of functional aspects of the product functionality to perform testing.
• Triage and assign tickets for the Engineering Team in alignment with current QA strategy;
• Create and maintain testing-related documentation, such as test cases, and test results
• Manage testing life cycle; product performance, regression, and/or acceptance testing.
• Monitor tickets and evaluate quality for contact support responses
• Champion product quality by performing risk assessments and retests software corrections to ensure appropriate corrective action is taken to maintain quality standards
• Continuously evaluate the software development life cycle and QA processes to identify areas to improve as a team and organization
• Be a Key player for internal teams and clients; attending meetings, taking data driven decisions and supporting action plans

🔑 What We’re Looking For

• You have basic knowledge of mobile and web apps
• You can facilitate clear, productive, and empathetic communication
• You can support customer experience issues in a high-volume environment 
• You have Excel/Google Sheets knowledge

✨ Bonus Qualifications

• Familiarity with automation testing
• Familiarity with Jira
• Ability to work independently and productively in a fast paced environment

💙 EOE 

Rapptr Labs is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.