Director of Client Services

About the Role

We’re a fast-growing app design & development agency headquartered in downtown Jersey City across the river from Lower Manhattan. We're looking for a talented, creative, and strategic leader to join our team as our Director of Client Services. In this role, you’ll serve as the senior partner and confidant for clients as well as internal cross-disciplinary teams to ensure quality of relationship and work product.

You would be responsible for day-to-day account operations and relationship management across all of our client engagements. You consistently demonstrate excellent team management skills and operational/business management capabilities in order to drive successful engagements.

You’re passionate about the digital space, creative work and developing amazing digital products.

Responsibilities

• Experience with overall account management, account growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients.
• The ability to develop overall engagement strategy and work with department heads, discipline leads and project teams to execute plans.
• Constant work to expand contacts with key client executives and maintain strong post-engagement relationships introducing new opportunities accordingly. The end goal is growing/developing long-term relationships.
• Management of portfolio profitability; develop and negotiate statements of work, and ensuring the work is delivered on budget.
• Ability to identify needs that the client may not recognize and ensure that approaches and solutions are linked to objectives and future needs.
• Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.
• Participating in the strategic development of new business pitches from RFP response to closing accounts including MSA and contract negotiations.
• Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations.

Qualifications

• 5+ years of client/account/project management experience in the digital agency or business / design / technology consulting industries
• Exceptional written and communication skills with a talent for creating impactful narratives and exceptional presentations
• High degree of comfort and confidence in dealing with all levels of a Client organization including the C-Suite
• Proficiency with Excel, GSuite, and/or other analysis tools, PowerPoint.
• Natural curiosity re: emerging trends in the innovation, design, digital transformation, and customer experience domain
• Active networking and well-honed relationship building skills
• Familiarity with the mobile & web application ecosystem